We get it—life happens. If you need to change or cancel your session, we simply ask for as much notice as possible so we can continue serving all our clients effectively.

Cancellation Policy

• More than 10 days’ notice
  No cancellation fee. Your deposit can be refunded or transferred to a future session within 6 months.

• Within 3–9 days of the shoot
  50% of the session fee will be retained as a cancellation fee. The remaining balance can be applied to a future session within 6 months.

• Less than 72 hours’ notice or no-shows
  The full session fee will be retained. No refund or credit will be issued.

Rescheduling Policy

• More than 10 days’ notice
  No fees, no stress.

• Within 3–9 days of the shoot
  Beyond your one complimentary reschedule, additional changes may be subject to a $100 + GST non-refundable rebooking fee.

• Less than 72 hours’ notice
  The session is considered a cancellation, and the cancellation policy will apply.

Please note: All rescheduling is subject to availability. The more notice you can give, the better—we’ll always do our best to accommodate you!

Photoshoots outside Greater Vancouver are subject to travel fees:

• Travel starts at $50 + GST, based on distance (calculated in kilometers from Vancouver).

• A custom quote will be provided at booking for extended travel.

This helps cover time, mileage, and ensures we can deliver the same level of care wherever we go.

If your session involves a rented studio:

• Studio bookings and rental costs are not included in March Media's pricing.

• Clients are responsible for all third-party studio arrangements, payments, and communications.

• March Media is not responsible for studio policies, fees, cancellations, or availability.

Please review the studio’s terms carefully before booking.

Edited digital images will be delivered within:

• 7–10 business days for mini sessions

• 10–12 business days for full sessions

You’ll have 7 business days from delivery to review your gallery and request any edits or revisions.

While most clients are happy with the quality of the work as delivered, we’re always open to making reasonable adjustments to ensure you’re fully satisfied.

Please note:

• Revisions are intended for minor adjustments (e.g., exposure tweaks, light retouching).

• Extensive editing requests requiring more than two hours of additional work may incur extra fees, which will be quoted before work begins.

• If no feedback is received within the 7-day window, the gallery will be considered final and approved.

• Reopening files after this period may be subject to a $100 + GST admin fee.

We appreciate your understanding—editing is a detailed, time-intensive process, and these guidelines help us maintain a high standard of quality and care for every client.

Need your images in a hurry? We can offer expedited editing for those on a tighter timeline.

• A rush fee of $100 + GST applies for image delivery within 3 business days of your shoot.

• Rush requests must be made prior to your shoot date to ensure we can accommodate the faster turnaround.

Let us know as early as possible, so we can prioritize your project accordingly.

Due to the custom nature of photography services, all bookings are final once the shoot has taken place.

That said, your satisfaction matters. If you have concerns about your images, we’ll always do our best to address them within reasonable expectations and editing guidelines.

Our goal is for every client to walk away feeling confident and excited about their photos.

If an emergency, illness, or extreme weather prevents your shoot from moving forward, please let us know as soon as possible. We’ll do our best to reschedule your session without penalty, subject to availability and reasonable circumstances.

Every photoshoot requires thoughtful preparation—from concept development to gear setup and travel coordination. Short-notice cancellations or reschedules not only affect our team but also prevent others from booking those time slots.

We truly appreciate your understanding and cooperation in helping us deliver a well-prepared, high-quality experience for everyone we work with.